Return & Refund Policy

Last Updated: August 30, 2026

At Lavoria Store, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or significantly different product from what was ordered, you may be eligible for a return or refund in accordance with the terms below.

Eligibility for Returns

To be eligible for a return, please contact us within [7 days] of receiving your order.

A return may be accepted if:

• The product is defective or not functioning properly upon arrival.
• The wrong product was sent.
• The product was damaged during delivery.
• The product is significantly different from the product description or order.

The product should generally be returned in its original condition, including its original packaging and accessories, where applicable.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, clearance, or other applicable restrictions. Any such restrictions will be communicated on the relevant product page or at the time of purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photos or videos of the product and packaging, where applicable

This information may be required to help us investigate the issue and process your request.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed through the applicable payment method. The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, Lavoria Store may cover the applicable return shipping costs, subject to review and approval.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange where the same product is available. If a replacement is unavailable, an eligible refund may be provided.

How to Request a Return or Refund

To request a return or refund, contact us using the information provided on our Contact Information page. Please include your order number and explain the reason for your request.

We reserve the right to review each return or refund request individually and to refuse requests that do not meet the conditions of this policy or applicable law.

This policy does not affect any rights you may have under applicable consumer protection laws.